Shipping
How much is shipping?
USPS First Class Mail (typically for stickers) ship for FREE
USPS Priority Mail - $8.95 Flat Rate/FREE shipping on orders $35+
When will my order ship?
Most orders will ship within 1-3 business days. Expect slightly longer production times during the holidays.
When will my order arrive?
For orders shipping USPS Priority Mail or UPS, your order will typically arrive within 3-5 business days from ship date. USPS First Class Mail may take a few days longer.
Why hasn't my tracking updated?
USPS domestic packages can take up to two weeks to arrive and tracking information sometimes does not update consistently. When this happens, most of the time, it is flowing through their system, it’s just taking longer and is difficult to determine where it actually is in the process. Your patience and understanding is greatly appreciated, and we’re doing everything we can to try to provide the best process possible with as much is within our control.
If it has been more than 10 days and tracking has not updated or your order has not shown up please email us at info@ivorypaige.com.
Can I change the address provided? What if my address is incorrect?
Please email us at info@ivorypaige.com immediately if you realize that you gave us the incorrect shipping address. If your order is still in production and not yet shipped, we might be able to correct it.
If your order ships to the address provided and ends up being returned to us, then you are responsible for paying the cost of shipping again to resend it to you. If you decide to cancel your order instead, we'll refund you for the products less the original shipping charges. We'll reach out to you to coordinate your options before re-shipping.
If your order ships to an incorrect address provided at the time the order is placed and is not retrievable, unfortunately we are not responsible and cannot offer reimbursement.
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